At botaplace.com, we strive to ensure customer satisfaction while also protecting sellers and service providers. This Refund Policy explains how refunds and cancellations are handled for transactions made on our platform.

• Refunds are subject to the Seller’s refund policy stated at the time of purchase
• Sellers are responsible for handling refund requests, except in cases of fraud, chargebacks, or policy violations.
• Stripe’s payment processing fees are non-refundable (Stripe Fee Policy).
• Refunds will be processed via the original payment method within 5 business days upon approval.

Refunds are permitted in the following situations:

• Defective, damaged, or incorrect items (for physical products).
• Service not delivered or completed as promised (for digital services).
• Order cancellations within the cancellation window (if applicable).
• Unauthorized or fraudulent transactions.

Refunds are not permitted for:

• Digital downloads, subscriptions, or software once accessed.
• Services already rendered.
• Buyer’s change of mind (unless allowed by the seller).
• Violation of platform policies.

To request a refund, buyers must:

• Contact the Seller directly via [your platform’s messaging system or email].
• Provide order details (order number, transaction ID, reason for the refund).
• If unresolved within 5 days, escalate to Bota Support at support@botaplace.com

4.1 Buyer-Initiated Cancellations

• Buyers may cancel an order within four hours of purchase if it has not been processed.
• If an order has already been fulfilled, it is subject to the seller’s refund policy.

4.2 Seller-Initiated Cancellations

• Sellers may cancel an order due to inventory issues, pricing errors, or unforeseen circumstances.
• If the seller cancels, buyers receive a full refund, including any service fees.

• If a refund is denied by the seller, buyers may open a dispute with botaplace.com within 5 - 7 days of the transaction.
• If a chargeback is filed with the buyer’s bank, Stripe’schargeback process will apply. Sellers may be required to provide evidence to dispute the chargeback.

• Approved refunds are processed within 5 business days.
• Refunds appear on the original payment method within 5-10 business days, depending on the bank.

For refund inquiries, contact Botaplace Support at:

📞 204-202-3244