This Chargeback & Dispute Policy outlines the process for handling chargebacks and disputes on botaplace.com ("Platform"). By using our services, you agree to comply with this policy. Chargebacks and disputes are managed through Stripe, our payment processor, in accordance with their terms.

2.1 Buyer Dispute Process

• Buyers must first attempt to resolve disputes directly with the seller through botaplace.com
• If a resolution is not reached within 5 days, the buyer may escalate the dispute to Bota Support.
• If unresolved, the buyer may file a chargeback through their bank, which is handled by Stripe.

2.2 Seller Dispute Process

• If a chargeback is filed, the seller will be notified and must provide evidence to dispute the claim.
• Sellers must submit supporting documents (e.g., proof of delivery, service completion, communication logs) within3 days.
• Stripe reviews the evidence and makes the final decision.

2.3 Platform Mediation

• botaplace.com may mediate disputes before they escalate to chargebacks.
• Our team will assess the situation and may issue a refund, partial refund, or resolution.

• Stripe imposes a chargeback fee of $15 (Canada and United States) per dispute.
• Other countries - Typically similar or slightly higher, depending on the country and local Stripe policies
• If the chargeback is resolved in favor of the seller, the disputed amount will be returned to their account.
• If a chargeback is lost, the disputed amount and chargeback fee will be deducted from the seller’s balance.
• Repeated chargebacks may result in account suspension or termination.

• Fraudulent chargebacks (e.g., buyers falsely claiming non-receipt of goods/services) are subject to investigation.
• Sellers should report fraudulent activity to Bota Support immediately.
• Buyers found to be abusing the chargeback system may be permanently banned.

To reduce chargebacks, sellers should:

• Provide clear product/service descriptions.
• Communicate with buyers promptly.
• Use tracking numbers and proof of delivery for physical goods
• Maintain detailed records of transactions and interactions.